Effective Date: 04 February 2026

This Notice of Privacy Practices describes how medical information about you may be used and disclosed, and how you can access this information. Please review it carefully.

1. Our Responsibilities

Direct Providers Care, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your protected health information (“PHI”) as required by applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with this Notice of our legal duties and privacy practices
• Abide by the terms of this Notice currently in effect
• Notify you following a breach of unsecured PHI, as required by law

Medical services available through this platform are provided solely by independently licensed healthcare providers. Each provider is responsible for the privacy practices related to the care they deliver. Direct Providers Care, LLC provides administrative, operational, and technology services in support of telehealth delivery and does not practice medicine.

2. How We May Use and Disclose Your Health Information

We may use and disclose your PHI for the following purposes without your written authorization:

A. Treatment

Your PHI may be used by your healthcare provider to provide, coordinate, or manage your medical care through telehealth services. This may include communication with other healthcare professionals involved in your care, referrals, or care coordination when clinically appropriate.

B. Payment

Your PHI may be used to facilitate payment for services, including processing membership payments, billing services, and coordinating benefits when applicable. This may include disclosures to payment processors or third parties involved in payment administration.

C. Healthcare Operations

We may use and disclose PHI for operational purposes, including quality assurance, system administration, compliance activities, auditing, training, customer support, and improving the services offered through the platform.

3. Other Permitted Uses and Disclosures

We may also use or disclose your PHI in the following circumstances, as permitted or required by law:

• Public Health Activities: Reporting required by public health authorities
• Health Oversight Activities: Audits, investigations, or inspections by government agencies
• Legal Proceedings: In response to a court order, subpoena, or lawful process
• Law Enforcement: As required by law or to assist law enforcement
• To Prevent Serious Threats: To prevent or lessen a serious threat to health or safety
• Business Associates: To vendors or service providers who perform functions on our behalf and are contractually obligated to safeguard PHI

4. Uses and Disclosures Requiring Authorization

Certain uses and disclosures of PHI require your written authorization, including:

• Marketing communications not otherwise permitted by law
• Sale of PHI
• Use or disclosure of psychotherapy notes, if applicable

You may revoke an authorization at any time in writing, except to the extent that action has already been taken in reliance on it.

5. Your Rights Regarding Your Health Information

You have the following rights regarding your PHI:

A. Right to Access

You have the right to inspect or obtain a copy of your health records, subject to certain limitations. Requests must be submitted in writing.

B. Right to Request Amendment

You may request correction or amendment of your PHI if you believe it is inaccurate or incomplete.

C. Right to Request Restrictions

You may request restrictions on how your PHI is used or disclosed. We are not required to agree to all requested restrictions.

D. Right to Request Confidential Communications

You may request to receive communications in a specific manner or at an alternative location.

E. Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI made during the previous six years.

F. Right to Receive a Paper Copy

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

6. Telehealth and Electronic Communications

Telehealth services involve the electronic transmission of medical information. While reasonable safeguards are used to protect your information, no system is entirely risk-free. By using this platform, you acknowledge and consent to electronic communications related to your care.

Providers may determine that telehealth is not appropriate for certain conditions and may recommend in-person care, testing, or referral when clinically necessary.

7. Safeguards and Security Measures

We implement administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, or disclosure. Access to PHI is limited to authorized personnel and providers as necessary to perform their functions.

8. Breach Notification

In the event of a breach of unsecured PHI, we will notify affected individuals in accordance with applicable law, including the nature of the breach, information involved, and steps you can take to protect yourself.

9. Changes to This Notice

We reserve the right to change this Notice at any time. Changes will apply to all PHI we maintain. The revised Notice will be posted on our website and will include a new effective date.

10. Complaints

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

You may file a complaint with:

• Direct Providers Care, LLC
  Privacy Officer
  privacy@directproviderscare.com
  

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

11. Contact Information

If you have questions about this Notice or your privacy rights, please contact:

Privacy Officer
Direct Providers Care, LLC
info@directproviderscare.com