Accessibility Statement

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

• Our website and platform are designed to be compatible with assistive technologies, including screen readers and keyboard navigation.
• Text alternatives are provided for non-text content where technically feasible.
• We use sufficient color contrast ratios throughout our interface.
• Navigation and interactive elements are keyboard accessible.
• Form elements include appropriate labels for screen reader compatibility.
• We do not use content that flashes more than three times per second, which can trigger seizures.

We are committed to ensuring that members with disabilities can access telehealth services. If you require an accommodation to access our services, including but not limited to communication accommodations, accessible scheduling, or alternative visit formats, please contact us and we will work with you to provide a reasonable accommodation.

Direct Providers Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex in its health programs or activities. This includes compliance with Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA), and Section 1557 of the Affordable Care Act.

We are committed to providing meaningful access to our services for individuals with limited English proficiency. If you require language assistance, please contact us, and we will work to accommodate your needs to the extent reasonably practicable.

While we strive to ensure accessibility across our platform, some third-party content or functionality may not fully meet our accessibility standards. We are actively working to identify and address these limitations. We welcome feedback on any accessibility barriers you encounter.

We welcome feedback on the accessibility of our website and services. If you experience any accessibility barriers, or if you require an accommodation, please contact us:

Direct Providers Care, LLC - Accessibility:
2501 Chatham Rd,
Springfield, IL 62704

Accessibility support:
support@directproviderscare.com

Legal & ADA matters:
legal@directproviderscare.com

Phone:
(307) 213-8870

We will respond to accessibility inquiries within five business days and will make every effort to resolve issues in a timely manner.

If you are not satisfied with our response to an accessibility concern, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr, or with the U.S. Department of Justice at www.ada.gov.