We’re here to help. Whether you have questions about your membership, need help getting care, or want to reach our team for any reason, contact us using any of the methods below.
General Inquiries & Member Support
Email: support@directproviderscare.com
Phone: (307) 213-8870
Hours: Monday through Friday, 9:00 AM - 5:00 PM (Central Time)
24/7 Urgent Care: Available to active members through the member portal at directproviderscare.com
Mailing Address
Direct Providers Care, LLC
2501 Chatham Rd
Springfield, IL 62704
Booking Appointments
Existing members may book telehealth appointments by logging in at directproviderscare.com. If you need help booking, contact us by phone or email, and we will assist you.
New Memberships
To apply for a membership, visit directproviderscare.com/apply-for-care.
If you have questions about which plan is right for you, call us at (307) 213-8870 or email support@directproviderscare.com.
Provider Applications
Licensed healthcare providers interested in joining the Direct Providers Care network may apply at directproviderscare.com/apply-as-care-provider.
Broker & Employer Partnerships
For broker partnership inquiries or employer group enrollment, please contact us at support@directproviderscare.com and include “Broker Partnership” or “Employer Group” in the subject line.
Privacy & HIPAA Inquiries
For questions about your health information privacy rights, to file a HIPAA-related complaint, or to exercise your rights under our Notice of Privacy Practices, contact our Privacy Officer at legal@directproviderscare.com.
Phone: (307) 213-8870.
Accessibility Requests
For accessibility accommodations, or to report an accessibility barrier, contact us at support@directproviderscare.com or (307) 213-8870. We will respond within five business days.
Social Media
Facebook: facebook.com/people/Direct-Providers-Care/61586928916045/
Instagram: instagram.com/directproviderscare/
LinkedIn: linkedin.com/company/direct-providers-care/
X (Twitter): x.com/dirprocar
TikTok: tiktok.com/@direct.providers